Terms and Conditions

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We do not store credit card details nor do we share customer details with any 3rd parties.





Our website address is: https://flying-fortress.co.uk/
Our booking portal address is: https://flyingfortress.touchtakeaway.net/menu/SOFT-PLAY

Please be aware of the session times before you make your booking and allow enough time to play before the session ends, as you must then vacate the centre.
If you are a group booking on one QR code the whole group will need to attend and enter at the same time.

 Also, please note we are closed between each session and we are unable to assist you until we reopen.



Here at The Flying Fortress, we take the safety of our visitors very seriously which includes age restrictions on certain apparatus and adult supervision at all times.

We set out our safety guidelines with your best interests in mind to ensure that an enjoyable time is had by all, but if you have any questions, please speak to a member of staff.

By booking online you agree:

• Parents & Guardians are responsible for child supervision.
• No Cameras
• Disruptive or destructive behaviour will not be tolerated and you will be asked to leave
• No food or drink to be brought on to premises
• No food, drink or sharp objects on the frame
• No climbing up the slides
• No smoking in building or foyer areas
• No climbing barriers
• Adults and Children must at all times have socks on
• No over 4's in the toddler area or on the small trampolines
• Children under 4 must be accompanied by an adult at all times
• No chewing gum
• Cabin Crew are not a replacement for child supervision
• Adults play at their own risk
• We advise adults not to take children down the slides on their laps
• Max age for play is 13

In addition to our standard RULES OF PLAY by booking online you agree:

• Socks must be worn at all times.
• All bookings are not transferable and are non-refundable and subject to our terms and conditions.
• No refunds will be given.
• We do not permit the consumption of food & drink unless purchased from Flying Fortress.
• Please note that the sessions will last 4 hours during term time and weekdays & 2.5 hours at weekends and during school holidays.
• Please be aware of the session times before you make your booking and allow enough time to play before the session ends, as you must then vacate the centre.
• We at Flying Fortress are committed to providing a professional and fair service to everyone we work with and to all customers, which is what staff and customers should indeed expect from us. In return, you agree that you will will respect our staff at all times. Please note, we will not tolerate threatening, abusive or violent behaviour at all. Therefore, if we experience any of the above with any customer, either face to face, over the telephone, or in any correspondence, we will be left with no option other than to ask customers to leave our centre with NO REFUND , and if by phone, we will politely terminate the call.
• Also, please note we are closed between each session and we are unable to assist you until we reopen.



If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Flying Fortress' relationship with you in relation to this website.

The term “The Flying Fortress” or “us” or “we” refers to the owner of the website whose registered office is Northern Grainstore, Ford Airfield, Ford, Arundel West Sussex BN18 0HY . The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Flying Fortress’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.